Frequently Asked Questions

When you’re looking for a service provider to handle your door to door shipping needs, you should make sure of a few things. One of the most important qualities is for them to have strongly established relationships with air, ocean, and ground carriers. This is essential in the freight forwarding company being able to effectively deliver your package. Your shipping company should also have a complete understanding of global trade compliances, various customs regulations, and any applicable packing restrictions.

Door to door, or point to point, transportation is effective at reducing the amount of travel time required because it is a fast and effective form of transportation. With this option, the overseas shipper, or the exporter, works with the freight forwarder to arrange all of the transportation. This leaves the importer responsible for just the customs clearance, duties, and taxes before delivery. In door to port shipping, the international exporter ensures the delivery of goods to the port or airport, leaving the importer to transport the package from the port to their final destination.

Door to Door accepts orders at any time 7 days a week.

For same day delivery – Monday to Saturday- the order must be placed between the hours of 9am and 4pm.  If the order is placed after 4pm, your order will be shopped for and delivered the following day.

For same day delivery on Sunday, the order must be placed between 9am and 3pm.  If the order is placed after 3pm, your order will be shopped for and delivered the following day.

Door to Door is an online supermarket delivery service.  We have partnered with Tru Valu to bring your groceries directly to your home.  By using our website,, you can create shopping lists, add items to your cart, pay online and receive free delivery for all your grocery needs straight to your door.

After you checkout, you will receive an email from our team letting you know that we have received the order.  The email will contain your order number, a summary of your order and your order total.

When our shoppers are finished picking items for your order, you will receive a call or message through Whats App regarding items that are out of stock.

During this time, you can chat with our shopper and find a suitable substitute.  During this time, you can ask the shopper to add items that you forgot to order or delete items that you ordered by mistake.

The prices listed on the site reflect the actual value of prices in the store

There is no minimum amount for an order.

We currently deliver to areas in the West, Maraval, Moka, Diego Martin and Port of Spain.  By clicking the POS Delivery Areas link on our site, you can view the full list of neighbourhoods to which we currently deliver

  • Door to Door offers free delivery on all Tru Valu orders placed through our website

To cancel a door to door order, please contact us at

  • Our Customer Service Team are available to answer your queries from 9am until 5:30pm Monday to Friday.You can contact our team via Live Chat, Email and on the telephone.To access live chat you just need to click the button in bottom right corner of every page on our website.You can also use the contact form here to send us an email or obtain our contact number.

We understand the importance of having your luggage arrive safely and on time. Our goal is to remove the hassle of lugging your suitcases, so that you can sit back and enjoy your trip.

Our door-to-door delivery means we collect it from your home or office and deliver it to your final destination.

We’re often cheaper than airlines too without all of the hassle and stress.

Rapid Global Solution offers door-to-door service for shipping your luggage and boxes.

Our Economy service is the most popular, but it is also possible to book Next Day delivery or Express depending on your travel route.

Economy services are between 2 to 5 working days depending on the collection and delivery country.

International shipments that require customs clearance, our transit times are timely customs clearance permitting.

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